Flight Deck Content

Pilots in flight deck

To our valued pilots and directors of flight operations,

On 14-July-2018, Rockwell Collins issued an Operators Service Bulletin (OPSB) about a FMS issue that was identified last year and led to our advising Pro Line 4 and 21-equipped operators equipped with FMS 3.3X through 4.X to not utilize the Temperature Compensation (Temp Comp) feature or manually edit the “Climb To” altitude.

Since this initial notification, we have continued to work closely with the FAA exploring ways to retain the approximately 10,000 affected navigation procedures while minimizing the impact to operations and keeping you safe.

After careful consideration, Rockwell Collins is pursuing the removal of the FMS Temp Comp function from the affected aircraft. This process requires our coordination with the appropriate OEMs and certification authorities to update the respective Aircraft Flight Manuals and Type Certificates or Supplemental Type Certificates. Rockwell Collins has initiated this process and will continue to keep you advised on when you will be able to implement the appropriate Service Bulletin to disable the FMS Temp Comp feature.

Moving forward, all previously re-instated procedures related to the Temp Comp issue will remain in place and operators will not be required to upgrade their FMS software. However, operators will need to continue to perform the FMS Temp Comp calculations manually, when needed. Additionally, operators must refrain from manually editing “Climb To” altitude on both departures and missed approaches.

Two Service Information Letters and an updated OPSB have been released to provide updated information addressing these actions. These documents are currently available through the Rockwell Collins Technical Publications page.

  • SIL CSU-XX00-18-1 [PN 523-0825521]  addresses the process to deactivate the FMS Temp Comp function.
  • SIL FMC-XX00-18-1 [PN 523-0825523] addresses the process to update respective AFMs.
  • Operator Bulletin 0166-17R5 (OPSB PN 523-0824828) reflect most current information

No action is required at this time. Rockwell Collins wants to keep you informed on this issue and will continue to provide you with updates as we move forward.

If you have any comments or questions about this issue, please see our Frequently Asked Questions page. If you have further questions or your operation utilizes the FMS Temp Comp feature, please email customerservices@rockwellcollins.com or call us at 1-319-295-5000.

Notice:

DBU-4000, 4100, -4001 Production, Repair and Floppy Disk Navigation Databases Discontinuance December 2018

Rockwell Collins will be discontinuing production and support for Floppy Disk DBUs along with their associated navigation databases effective December 2018.

For additional information, see the associated "Production and Guaranteed Repair Discontinuance Bulletin."

FMS database request

Request an FMS database subscription >

Drivers

To request access to download the EFB drivers for the Airbus A320/A350 aircraft, send an email to response@rockwellcollins.com. In the email, please include your email address, company name, aircraft type and serial number. You will receive a document with download instructions and the username and password for your account.

Navigation database notifications

Available as a download from our worldwide FMS database services site, the updates are conveniently available prior to effective date, allowing you flexibility for data loading.

Notice

Navigation databases are compiled from official State sources by Jeppesen and Lufthansa Systems and supplied to Rockwell Collins Flight Database Services Team for the purpose of packaging a database compatible with Rockwell Collins Avionics. The navigation database is comprised of many general aviation procedures as well as many restricted or special procedures that require specific training and/or authorization to utilize. The end-user is reminded that according to RTCA/DO-200A dated September 28, 1998, section 1.4; “The ultimate responsibility of ensuring that data meets the quality for its intended application rests with the end-user of that data.”

Each cycle, every effort is made to ensure the data passed on to our customers is of the highest quality, containing the most up to date, complete and reliable information available. However, it is the end-user’s responsibility to; pre-flight their navigation database, reference appropriate NOTAMS and Flight Alerts including those from Jeppesen, Lufthansa, the FAA, Rockwell Collins and other state aviation authorities and any other applicable publications pertaining to the users flight operations from the appropriate websites or publications.

The end user has the ultimate responsibility to ensure data requirements are met and to verify the navigation data loaded in their FMS is current and valid for the intended operation. If an error, omission or inconsistency is discovered, the end user should notify Rockwell Collins so that the issue can be investigated and/or forwarded to the appropriate navigation data supplier. The correction of data content issues cannot typically be resolved until the following AIRAC cycle.

Jeppesen flight alerts

Lufthansa Systems flight alerts

Rockwell Collins flight alerts

The information contained herein is subject to the Export Administration Regulations ("EAR"), 15 C.F.R. Parts 730-774. Diversion contrary to U.S. law is prohibited.

< Database and Software Updates

Customer support

When calling our support line, use this phone menu to help expedite your call.
Log in or request an account

Download Database
Account required

Database and IFIS Subscription Questions
Phone: 319-295-5000
Fax: 319-295-8757
fmssubs@rockwellcollins.com

Database Technical Support
Phone: 319-295-5000
collinsdatabasetech@rockwellcollins.com

Maintenance Diagnostic Computer (MDC)

Download Maintenance Diagnostic Computer (MDC) tables and checklists, as well as updates regarding the product. Account required

LPV Solutions

More than 3,000 precision approaches get you closer to your destination; saving fuel, saving time. Learn more

LPV equipped airports

Resources

Database Effectivity Schedule 
FAQ

Links to database alerts and subscription forms have moved to the left navigation menu under Flight Deck Content.