Commercial & Business Aviation

The Customer Support Center provides a direct response to customers’ increasing needs for rapid resolution of in service technical issues. We deliver the exceptional responsiveness you expect for your Commercial & Business Aviation aircraft for all Rockwell Collins Commercial Systems Products and Services 24 hours a day, 365 Days a year. Staffed with highly skilled and proficient Product Support Managers who focus on providing customer driven technical solutions to keep your aircraft flying 24/7/365.

Self Help Articles and Videos

Not everyone wants to call our 24/7 Customer Support Center. Want to know about new issues? Want to do some research yourself or get a refresher in Dataloading? You may be able to find an answer here. Rockwell Collins Self Help provides a variety of resources that may help answer your questions or concerns. 

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Technical Publications

This information ranges from traditional technical publications to electronically delivered information. Working together with your team, we go beyond the delivery of technical information into the development and management of information, including storage, reporting, distribution and updating of data.

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Dealer Resources

This web site provides access to information required for selecting appropriate system or product for your needs and assures you the most accurate information from anywhere, at any time.

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Customer Resources

Rockwell Collins provides a variety of web based resources for customers. These tools allow you to access information and capabilities 24 hours a day, seven days a week, and across time zones.

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  • Commercial Field Support

New Aircraft Delivery

In an effort to provide you superior customer support, Rockwell Collins' new aircraft delivery program places Rockwell Collins product content and contact information at your fingertips.

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Rockwell Collins Service First℠

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We deliver the exceptional responsiveness you need for your business aircraft or commercial fleet. Our Customer Support Engineers, global network of authorized service facilities and back-office experts are dedicated to providing you with the support to keep your aircraft flying 24/7/365.

Service First Customer Support Center provides technical assistance for Business Aviation, Commercial Transport avionics, cabin, or electro-mechanical support

Meet our leadership team

Commercial Transport & Business Aviation Customer Support

Phone: 319-295-5000

Email Customer Support

Email Dealer Administration

Email Warranty


When calling our support line, use this phone menu to help expedite your call to the correct department.