Customer Resources

Collins Aerospace provides a variety of web based resources for Customers. These tools allow you to access information and capabilities 24 hours a day, seven days a week, and across time zones.


Access news, contacts and product information specific to Air Transport aircraft owners and operators. Account required.

ARINCDirect Flight Planning

Create and file electronic flight plans anywhere worldwide, using aircraft performance data and the latest atmospheric forecasts for the most precise fuel burns and time calculations.

Customer Portal
Customer Dashboard
Access order history and status, your technical publications library, or your airport databases.
ARINCDirect Fuel
Manage your fuel operations more effectively, resulting in reduced operating costs. Account required.
Ascend Flight Support
ARINCDirect International Trip Support
Securely monitor and interact with any trip anytime, anywhere in the world. Account required.
Avionics Content

Download navigation databases. Account required.
Ascend Cabin Content
Cabin Content
Manage your account information by aircraft, administer your network profiles, personalize stock selections or other financial information, and see your Tailwind® TV programming. Account required.
Customer Portal

Locate available Supplemental Type Certificates (STCs) for Collins Aerospace avionics products, and review the current listing of "eligible" parts for which Collins has received Federal Aviation Administration (FAA) Parts Manufacturing Approval (PMA) or Technical Standard Order Approval (TSO).

The On Demand Classification application allows you to find Export Control Classification Numbers, Harmonized Tariff Schedule and Country of Origin information for as many as 20 Collins part numbers at one time.

Customer Portal
Maintenance Diagnostic Computer (MDC)
Download Maintenance Diagnostic Computer (MDC) tables and checklists, as well as updates regarding the product. Account required.
Customer Portal

Access MTBUR/MTBF performance, detailed repair data, and RECAP reports with corrective actions. The Collins Aerospace Reliability Evaluation and Corrective Action Program (RECAP) is intended for RECAP participating airlines and original equipment manufacturers (OEM).  Account required.

Customer Portal
Repair Status

Access information regarding the status of your repairs at Collins Aerospace service centers. Also enables you to manage your repairs without logging in by enrolling in our email subscription service. This service can generate a status report and deliver it to your email account as often as daily. Account required.

Service Locations
Service Location Directory

Find a Collins Aerospace service location near you.

Simulator Programs
Collins Aerospace is pleased to provide the capability to share program data with our registered customers. If you would like an account, please coordinate with your Collins point of contact.
Shop community

Check real-time pricing and availability, request a quote, place an order, and obtain order status. Account required.

Technical Publications Index

Identify, view and download the most current version of publications, service bulletins, and related documents by part number, equipment type, system, and similar functions.

Account required to access some features of the index, including publication download.


Review the course schedule for Instructor Led Training, review Computer Based Training offerings, register as a student, and enroll in instructor-led or computer based courses.

Website Technical Support

For website technical support, including assistance with logging in or registering for access to private content, please contact our IT Service Desk (ITSD) at 888-721-3094 (toll-free in the U.S. and Canada) or 1-866-786-0290 (all other locations).

Additional contact information is available on the Collins Aerospace Customer portal.