Airports are complex environments with unique challenges that require IT
management with specific knowledge, wide-ranging capabilities, and versatile
services to operate at peak efficiency. As a provider of ARINC airports
technology and Managed IT services, Collins Aerospace understands the challenges
airport IT managers face very day. Our airport IT systems keep passengers moving
and operations flowing from end to end. Our ARINC Managed Services (AMS) team
knows firsthand down time is costly. When there’s an issue you need to be able
to trust it will be resolved expertly, efficiently, and cost-effectively.
Our managed service solutions are built on industry-leading performance-based
Service Level Agreements (SLA), proactive monitoring and analysis, and a
renowned 24x7 technical support team. The AMS approach guarantees our customers
a high-level of service at a pre-established price and allows us to consistently
deliver flexible cost-effective solutions, reliably diagnose incidents, and
automatically dispatch local service technicians in minutes. From integrated
systems support and our ITIL-based IT Service Desk, to Business Process
Management, Device Level Monitoring, and Automated Dispatching, you can rely on
AMS for end-to-end integration and IT support.
Airport systems we support include:
Full-service maintenance capabilities include:
- Installation, implementation, and maintenance of airport IT systems
- Warranty and extended warranty
- Project management
- Logistics (e.g., component parts and inventory tracking)
- Consultation
- Asset management