Airports are complex environments with unique challenges that require IT management with specific knowledge, wide-ranging capabilities, and versatile services to operate at peak efficiency. As a provider of ARINC airports technology and Managed IT services, Collins Aerospace understands the challenges airport IT managers face very day. Our airport IT systems keep passengers moving and operations flowing from end to end. Our ARINC Managed Services (AMS) team knows firsthand down time is costly. When there’s an issue you need to be able to trust it will be resolved expertly, efficiently, and cost-effectively.
Our managed service solutions are built on industry-leading performance-based Service Level Agreements (SLA), proactive monitoring and analysis, and a renowned 24x7 technical support team. The AMS approach guarantees our customers a high-level of service at a pre-established price and allows us to consistently deliver flexible cost-effective solutions, reliably diagnose incidents, and automatically dispatch local service technicians in minutes. From integrated systems support and our ITIL-based IT Service Desk, to Business Process Management, Device Level Monitoring, and Automated Dispatching, you can rely on AMS for end-to-end integration and IT support.
Airport systems we support include:
•Parking access and revenue control systems
•Radio systems
•Public address and location systems (PALS)
Full-service maintenance capabilities include:
•Installation, implementation, and maintenance of airport IT systems
•Warranty and extended warranty
•Project management
•Logistics (e.g., component parts and inventory tracking)
•Consultation
•Asset management