Commitment

Rockwell Collins has a long-standing commitment to support a wide range of products, and to this end in Germany we established a dedicated Support Organization in 1960 to ensure total support.

Expertise

The Customer Support Organization comprises qualified technical, logistical and commercial teams who will work in concert with the customer to provide innovation, obsolescence solutions, operational changes and enhancements. Rockwell Collins aims to optimize support of in-service equipment through to total platform programs with the provision of:

• Test Systems
• Calibration
• Integrated Logistics Support
• Training
• Field Support
• Repair and Overhaul
• Technical Publications
• Material Management
• Spares Provisioning
• Public Relations and Language Service

Support Activities

The products supported cover civil and military avionic instruments and systems, sea equipment and land equipment. The company takes pride in its ability to provide life cycle support embracing a thirty-year span of technology. In Germany, we provide support for equipment on aircraft as old as the F-104 and as new as the latest Tornado in the military field in service. Planning for support of equipment on the Eurofighter 2000 is currently being undertaken. In addition to the support of Rockwell Collins products, the company also provides support for other manufacturers' equipment; such as the INS for Tornado.

Integrated Logistics Support

In addition to the traditional customer support services that are focused on in-service support of the equipment operator, this support group provides Integrated Logistics Support (ILS) services. The services offered range from supportability design disciplines such as reliability, maintainability and testability, to the principal elements of ILS:

• Maintenance planning/analysis
• Creation of the logistics support analysis record
• Support and test equipment
• Spares provisioning
• Training
• Technical publications

Rockwell Collins uses a wide variety of automated logistics tools and models to enhance support trade-off studies and analyses to MIL-STD 1388-1/1A, and expedite preparation of support data bases and reports to MIL-STD 1388-2/2A. These include all Government approved and/or Industry accepted commercial models.

Training

This support group has the ability to provide a wide range of training courses in German and English for personnel at all levels of management, operations and maintenance. Experienced instructors are responsible for the preparation and presentation of both formal classroom courseware and "hands-on" training. Courses include specialized equipment training and general technology /specific disciplines.

Field Support

Field service engineers are available to provide a range of services. These include permanent on-site representation to liaise directly with the costumer and to provide:

• Modification and repair services
• On-call support services to solve specific problems
• Focal point for all customer technical queries
• Central point for collection, collation and distribution of operational support data.

Repair and Overhaul, Spares Holding

This support group controls the repairs in our manufacturing departments. The general workshop areas are fully air-conditioned and include clean rooms built to Class 100 of US Federal Standard 209A. All work areas are operated under strict controls of German Defense Standards.

Rockwell Collins is DIN EN ISO 9001, AQAP-100 and AQAP-150 certified.

In addition to their highly trained operations staff, the repairs and manufacturing departments are supported by experienced teams of equipment engineers, test and calibration personnel, quality assurance specialists, and inspectors.

The spare parts needed are held in inventory either at our facility or at the Government store or program related stores (e.g. NORS(T)) to ensure that products are repaired and returned to the customer with minimum turnaround time.

Technical Publications

This support group has a comprehensive technical publications capability that can satisfy a wide range of customer requirements including user manuals, operation manuals, maintenance manuals, overhaul manuals, illustrated parts lists/catalogues and contractually deliverable data. The latest techniques in electronic desktop publishing, word processing, and photo-typesetting, are used. The Technical Publication Organization is familiar with most national and international requirements and specifications as basis for the preparation of technical manuals.

An important task is to introduce the desk-top publishing programs to fulfill the requirements of AECMA 1000D based on CALS-Standards for digital electronic manuals.

Material Management/Spares Provisioning

In line with customer requirements, spares acquisition for In-Service-Support Material will be provided.
We offer a number of options for spares acquisition. The customer may choose to take advantage of a Spares Acquisition Integrated with Production (SAIP) if up-front support funding is available; alternatively, we will either acquire the spares prior to line closure, invest in our own spares holding based on the number of prime items in the field, or take over the production rights for the spares items to be produced and repaired in our own facilities.
The expertise of the our specialists in the use of maintenance task analyses to identify parts required for maintenance has enabled the company to play a major role in the development and application of AECMA 2000M, the new international material management specification that is partially based on ATA 200. AECMA 2000M is a requirement on current European military programs, including Eurofighter 2000, NH 90, and the Tiger attack helicopter.