Pharmacy benefits for U.S.-based employees are offered through OptumRx, a pharmacy benefit manager that processes more than 1 billion pharmacy claims per year. OptumRx provides our company with significant purchasing power, saving you and the company money, and offering you the flexibility to select the most convenient way to receive medication – via home delivery, retail pharmacies or at the on-site pharmacy in Cedar Rapids, Iowa. There are over 64,000 retail pharmacies in the OptumRx network. To find an in-network pharmacy near you, log onto www.optumrx.com.
Register online to get the most from your prescription benefit
Register at www.optumrx.com to actively manage your prescription benefit. You can request home delivery refills and renewals, transfer retail prescriptions to home delivery, compare medication costs, sign up for text message reminders to refill or take your medications, view past prescription claims processed by OptumRx and much more.
OptumRx also offers an app, allowing you to easily manage prescriptions from a mobile device. Download the OptumRx app for your Apple or Android device via iTunes or Google Play.
Be sure to have your OptumRx prescription card with you to complete the registration process.
Home delivery (mail order)
You may choose to receive your medications via home delivery. With OptumRx home delivery up to a 90-day supply of your long-term medication is shipped right to your door. Home delivery provides benefits beyond convenience. Medications often cost less through home delivery than through a retail pharmacy. There is no charge for standard shipping to a U.S. address. If you have questions about your prescription, you can talk with a licensed pharmacist 24 hours a day, 7 days a week.
Please allow 7-10 days for home delivery from the time your order is placed. If you need your prescription right away, ask your provider to write two prescriptions. The first is for a short-term supply (up to 30 days) to be filled right away at an in-network pharmacy. The second prescription would cover up to a 90-day supply, with as many as three refills (if appropriate) to be filled through OptumRx home delivery.
Getting started with home delivery
There are three ways you can sign up for home delivery:
Online. Sign into www.optumrx.com and select Transfer Prescriptions. Select the medication you want to switch to home delivery.
Phone. Call OptumRx at 1-855-457-2620. Customer service is available 24 hours a day, 7 days a week to help you start home delivery. Please have your medication name and doctor’s phone number ready when you call.
Fax. Talk to your doctor before you use your allowed refills. Get a prescription from your doctor for up to a 90-day supply, plus refills for up to one year (if appropriate). Ask your doctor to fax your prescription to OptumRx. Your doctor can call the number on the back of your prescription ID card for instructions. Faxed prescriptions must come from your doctor’s office.